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IMI Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

30th - 31st May 2024

25th - 26th June 2024

23rd - 24th July 2024

IMI Level 4 Award in the Diagnosis, Testing and Repair of Electric/Hybrid Vehicles and Components

27th - 28th June 2024

25th - 26th July 2024

22nd - 23rd August 2024

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Tech for Non-Tech - Hybrid/EV's Explained £255 + vat
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Tech for Non-Tech - Hybrid/EV's Explained £255 + vat

00046
£216.75
In stock
1
Product Details

With EV’s becoming more and more common in the vehicle park, the technology and terminology has changed, there is a lack of understanding for both non technical Staff and Customers.

With confidence, would you like to engage, support, and reassure your customers by having the knowledge and confidence to understand how EV’s work and can be used. How best to charge your EV, what the best option, Plug-in, Hybrid, or full EV?

All of the questions and more will be addressed in our new ‘EV Explained’ 1 day course for ‘Front of House’ customer facing staff.

This will include the following:

  • Vehicle Types
  • Vehicle drive formats
  • Electricity explained
  • Battery Technology
  • The Legal Stuff
  • What is Regenerative Braking/Self-Charging?
  • Charging Methods & Ways to Charge
  • Customer Relationship Management

Target Audience

  • Service Advisors
  • Part Advisors
  • Sale Staff
  • Front of House Staff
  • Department Management
  • Anyone that encounters a customer face to face or by telephone

Learning outcomes:

On completion of this course you will be able to qualify your customers, understand the different types of Electrically propelled vehicles, their platforms, features and benefits. How they work, the terminology used for Hybrid/EV’s and be aware of the risks of Hybrid/EV’s. What is the best way to look after a Hybrid/EV, the best driving style, the types of chargers and the different charge methods. This will enable you to be more confident in the world of Hybrid/EV’s and to give your customers the reassurance they are talking to and dealing with the right people/business.

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